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We try to respond to enquiries as quickly as possible. In addition, we have prepared a handy list of answers to the most frequently asked questions for you.

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Status and updates to my order

I want to buy and need help

The contents of my package are incorrect / incomplete

I am sending / requesting a document

I want to return the purchased product

I am submitting a complaint / reporting an installation issue

Wholesale / B2B order

Status and changes to my order

First Name / Last Name

Email address

Order Number

What’s on your mind?

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I agree to the processing of my personal data in connection with the execution of the application. The consent is voluntary. I have the right to withdraw my consent at any time (data are processed until the consent is withdrawn). I have the right to access, rectify, delete or restrict processing, the right to object, the right to lodge a complaint with a supervisory authority, or data portability. The administrator of is 3mk Protection Sp. z o.o. Krotoszyńska 35 building B-02, loc. 4a, 63-400 Ostrów Wielkopolski.

I agree to receive by electronic means commercial information concerning services and products offered by the 3mk Store in accordance with the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended). The consent is voluntary. I have the right to withdraw my consent at any time (data are processed until my consent is withdrawn). I have the right of access, rectification, erasure or restriction of processing, the right to object, the right to lodge a complaint with a supervisory authority or data portability. The administrator of the personal data provided is 3mk Protection Sp. z o.o. ul. Krotoszyńska 35 bud. B-02, lok. 4a, 63-400 Ostrów Wielkopolski.

I want to buy and need help

First Name / Last Name

Email address

What’s on your mind?

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The contents of my package are incorrect/incomplete

First Name / Last Name

Email address

Order Number

What’s on your mind?

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I am sending / requesting a document

First Name / Last Name

Email address

What’s on your mind?

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I would like to return a purchased product

First Name / Last Name

Email address

Address

Phone Number

In accordance with the Act of May 30, 2014 on consumer rights, I withdraw from the contract concluded at a distance:

Order Number

Invoice number

Quantity and name of the returned goods

We will refund your payment using the same method of payment that you selected in your order.

If a refund is not possible via the payment system or the order was paid by traditional transfer, please make the refund according to the details below:

IMPORTANT: Additional information on return.

Returned goods should be sent to:

3mk Protection
Retail Shipping Department
Żółkiewskiego Street 3A, 3rd floor
63-400 Ostrów Wielkopolski

Complaint and changes to my order

First Name / Last Name

Email address

Place of Purchase

Select company point

Purchase date

Date of defect notice

Receipt/invoice number

Order number

Allegro Nick

Specify Place of Purchase

What you want to advertise

Product purchased

Device model

Product series number

Your expectations

Replacement of goods

Withdrawal from the contract

Provide shipping details

First Name / Last Name

Street and number

Postal code

City

Phone number

In accordance with para. 11 of the warranty card, please keep the claimed protection until the complaint process is completed.

Detailed description

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Wholesale/B2B orders

First Name / Last Name

Email address

Phone Number

Company name

Message content

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