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Global 3mk 
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Installation support
I am using it and have questions
How to protect your smartphone?
I need help with installation
We try to respond to enquiries as quickly as possible. In addition, we have prepared a handy list of answers to the most frequently asked questions for you.
Before application
How to do it correctly?
During installation, make sure that the individual openings are aligned with the elements of the device. Carry out the installation on a flat, preferably non-slip surface, in a closed room. Follow the instructions available at tutorial.3mk.pl.
How do I remove dust particles from the smartphone screen?
After cleaning the phone with a wet and dry cloth, carefully inspect the screen against the light to make sure there are no dust particles or other dirt on it. If necessary, gently touch the dirty area with the Dust-Pad™ sticker (included in the Installation Set) to remove it. This way, you will get rid of even the smallest dust particle before applying the protection. Remember! Thorough screen cleaning is essential.
Application of camera lens protectors. How do I do it correctly?
Before starting the installation, be sure to read the instructions: tutorial.3mk.pl
For Lens Pro Full Cover, we provide a picture instruction, which is included on the back of the packaging.
The most important step is to thoroughly clean the lenses before installation. To do this, use the wet and dry cloths included in the set. Make sure that no dirt remains on the surface you want to protect.
Where can the product be professionally installed?
Detailed information about product availability and the installation service can be obtained by contacting the selected brick-and-mortar store.
During application
I can’t remove the top layer using the Dust-Fix tab. Only the sticker itself is peeling off.
In this case, we are dealing with fused edges. Our protectors are produced using a laser method, which means they are made at high temperatures and their edges may sometimes become fused. Of course, such a product should not have passed quality control or reached you, and we apologise for this. Please contact us via the form at 3mk.global/contact-us. We will then help you resolve the situation.
My product does not have a top layer.
If the product is tempered or composite glass (HardGlass, HardGlass Max, HardGlass Max Lite, HardGlass Max Privacy, Hardy, NeoGlass), don’t worry – they do not have a protective film because they are highly scratch-resistant, so it is not necessary. In any other case, please contact us via the complaint form: 3mk.global/contact-us. We will look into the situation and replace the product with a fully functional one.
The product has been installed crookedly. Can this be corrected?
Our products have been designed so that, if necessary during installation, they can be lifted and placed on the screen again in the correct position.
The best way to proceed is as follows:
- Gently lift the film/glass.
- Lift the product by holding it by the edges, trying not to contaminate the adhesive layer.
- Centre the film/glass in relation to the sensor openings.
- Apply the product to the screen and press it down using the Anti-Bubble Card.
Application of camera lens protectors. The glass has been positioned incorrectly on the lens, what should I do?
Lens Protection, Lens Pro Full Cover
You can safely reposition them on the lens. Try not to touch the adhesive side while doing so. Make any positioning adjustments before pressing the glass down with a cloth.
After application
A few air bubbles remain after installation. How can I remove them?
Any air bubbles are best pushed towards the nearest edge using the Anti-Buble Card or a dry cloth.
FlexibleGlass, FlexibleGlass Max, FlexibleGlass Lite
If any bubbles still remain despite this, it means there is dirt under the hybrid glass. In this case, use Dust-Fix™ to remove it.
- Remove the backing from the narrow part of the Dust-Fix™ tabs (marked in white).
- Stick one of them to the corner of the applied glass and carefully pull – do not lift the entire glass, only lift the part where the dust particles are located.
- Use the second tab to remove the dust particles – simply touch the dust gently with the adhesive layer of the Dust-Fix™ tab.
- After removing the dirt, place the glass back on the screen, carefully peel off the Dust-Fix™ tab while holding the glass in place, and you’re done!
ARC+, SilverProtection+, SilkyMatt Pro, 1UP, PaperFeeling, Watch Protection (film)
The above-mentioned films have a semi-permeable structure that allows air bubbles to disappear within up to 72 hours – so all you need is a little patience. If any bubbles still remain despite this, it means there is dirt under the film.
Hard Glass, Hard Glass Max, Hard Glass Max (FingerPrint), HardGlass Max Lite (FingerPrint), HardGlass Max Privacy, Hardy, NeoGlass
If air bubbles remain around the edges, it means that the tempered glass has been applied crookedly. To correct this, lift the glass and reapply it, trying not to touch the adhesive side of the glass. Pay attention to the alignment of the openings and lower edges. If dirt gets in during installation, you can try to remove it using a Dust-Pad sticker.
How can I safely remove the product?
Screen protection
Be careful when removing the film/glass. Start from a corner by gently lifting the product – you can use a piece of paper for this by sliding it between the screen and the film/glass, or use adhesive tape by sticking it to the corner and then slowly lifting the remaining part of the product until it is completely removed.
Application of camera lens protectors. What should I use to remove the protective glass?
A fingernail should be enough to lift the protective glass. Alternatively, you can use stiff, low-weight paper. Gently slide it between the edge of the glass and the camera island.
Application of camera lens protectors. I can’t lift Lens Protection Pro to remove it. What should I do?
The protector covers the entire lens, so when removing it, lift the protector at the base of the lens where it meets the back of the phone.
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